PRIVACY POLICY
Effective Date: February 23, 2026
This Privacy Policy (“Policy”) describes how All Network Security Inc., d/b/a 12Port, a Delaware corporation (“12Port,” “we,” “us,” or “our”), collects, uses, and shares personal information through our website at www.12port.com, our documentation site at docs.12port.com, and any related online properties (collectively, the “Site”), as well as through offline interactions such as events, surveys, and sales inquiries.
If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, please also review Section 10 (International Privacy Rights), which describes your additional rights under the General Data Protection Regulation (“GDPR”) and related laws.
1. PERSONAL INFORMATION WE COLLECT
1.1 Information You Provide
We collect personal information that you voluntarily provide to us, including when you request a product demo or trial, submit a contact form, create an account, register for an event or webinar, subscribe to our newsletter or release notes, download content from our Site, apply for employment, or communicate with us by email or phone. This information may include your name, business email address, phone number, company name, job title, and mailing address.
1.2 Payment Information
If you purchase a subscription, we collect billing information such as billing name and address. We do not directly collect or store credit card numbers or bank account details. Payment processing is handled by third-party payment processors who are obligated to protect your financial information in accordance with applicable law.
1.3 Information Collected Automatically
When you visit our Site, we automatically collect certain technical information using cookies, web beacons, pixels, and similar technologies. This may include your IP address, browser type and version, operating system, device identifiers, referring URL, pages viewed, date and time of visit, and general geographic location. We use this information to analyze trends, administer the Site, improve user experience, and maintain security.
We may also collect similar information from emails we send, such as whether an email was opened and which links were clicked.
1.4 Information from Third Parties
We may receive personal information from third-party sources, including publicly available databases, business partners, marketing platforms, and recruiting services. We use this information in accordance with this Policy.
1.5 Usage Verification Data
The 12Port software periodically communicates with 12Port servers to verify license validity, check for available updates, and transmit aggregate usage metrics. This communication includes the license key, software version, and aggregate usage data. It does not include any customer data, credentials, session content, or personally identifiable information of end users. For more detail, see Section 2.5 of the End User License Agreement.
2. HOW WE USE PERSONAL INFORMATION
We use personal information for the following purposes:
To provide, administer, and improve our Site, products, and services. To process orders, deliver license keys, and provide customer support. To communicate with you about your account, orders, renewals, and service announcements. To send marketing communications, including promotional materials, event invitations, and product updates (you may opt out at any time). To conduct research and analytics to understand how our Site and products are used. To detect, prevent, and address fraud, security issues, and technical problems. To comply with legal obligations, enforce our agreements, and protect our rights. To evaluate employment applications and manage the recruiting process.
3. HOW WE SHARE PERSONAL INFORMATION
We do not sell personal information. We may share personal information with the following categories of recipients:
Service providers. Third parties who perform services on our behalf, such as website hosting, email delivery, payment processing, analytics, event management, and customer support. These providers are contractually obligated to use personal information only as necessary to provide services to us.
Channel partners. Authorized resellers, distributors, and managed service providers, solely as necessary to facilitate sales, support, and delivery of our products.
Professional advisors. Lawyers, accountants, auditors, and insurers, as necessary for the professional services they provide to us.
Corporate transactions. In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, personal information may be transferred to the acquiring or surviving entity.
Legal compliance. When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With your consent. We may share personal information with other parties when you direct us to do so or provide your consent.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate our Site, remember your preferences, analyze traffic, and support our marketing efforts. You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of our Site. To learn more about cookies, visit allaboutcookies.org.
We may use third-party analytics services, such as Google Analytics, to help us understand Site usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We do not respond to “Do Not Track” browser signals, as there is no industry-standard interpretation for these signals.
5. THIRD-PARTY LINKS
Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, destruction, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will delete or anonymize it in accordance with our data retention practices.
8. CHILDREN’S PRIVACY
Our Site and products are not intended for children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.
9. YOUR RIGHTS AND CHOICES
9.1 Marketing Communications
You may opt out of receiving promotional emails from us by clicking the “unsubscribe” link in any marketing email. We may continue to send you transactional or service-related communications.
9.2 Updating Your Information
You may contact us at privacy@12port.com to request updates or corrections to your personal information.
9.3 California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including the right to know what personal information we collect, the right to request deletion of your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@12port.com. We will not discriminate against you for exercising your rights. California residents may designate an authorized agent to submit requests on their behalf. We will require written proof of the agent’s authorization and may verify your identity directly.
9.4 Other U.S. State Privacy Rights
Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, Utah, and others) may have similar rights to access, delete, and correct personal information, and to opt out of certain processing activities. To exercise any available rights, contact us at privacy@12port.com.
10. INTERNATIONAL PRIVACY RIGHTS (EEA, UK, AND SWITZERLAND)
This section applies to individuals located in the European Economic Area, the United Kingdom, and Switzerland, and supplements the rest of this Policy.
10.1 Controller
All Network Security Inc., d/b/a 12Port, is the controller of your personal data. You may contact us at privacy@12port.com.
10.2 Legal Bases for Processing
We process personal data on the following legal bases: (a) your consent, where you have provided it (e.g., subscribing to our newsletter); (b) performance of a contract or steps taken at your request prior to entering a contract; (c) compliance with legal obligations; and (d) our legitimate interests, including operating and improving our business, marketing our products in a business-to-business context, and maintaining the security of our Site and services, provided these interests are not overridden by your rights and freedoms.
10.3 Your Rights Under GDPR
Subject to applicable law, you have the right to: access the personal data we hold about you; rectify inaccurate or incomplete personal data; erase your personal data (the “right to be forgotten”); restrict the processing of your personal data; data portability (receive your personal data in a structured, commonly used format); object to processing based on legitimate interests or direct marketing; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at privacy@12port.com. We will respond within one month, or inform you if an extension is necessary.
10.4 International Data Transfers
Personal data collected from the EEA, UK, or Switzerland may be transferred to our offices in the United States. When we transfer personal data outside the EEA/UK, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or the UK International Data Transfer Agreement, to ensure an adequate level of protection.
10.5 Automated Decision-Making
We do not make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning you.
10.6 Supervisory Authority
If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated applicable data protection law.
11. CHANGES TO THIS POLICY
We may update this Policy from time to time. We will post the revised Policy on this page and update the effective date. Material changes will be communicated through a notice on our Site or by email. Your continued use of our Site after the effective date of any changes constitutes your acceptance of the revised Policy.
12. CONTACT US
If you have any questions about this Policy, wish to exercise your privacy rights, or have a concern about our data practices, please contact us:
All Network Security Inc., d/b/a 12Port
Attn: Privacy
256 Eagleview Blvd, STE 259
Exton, PA 19341
Email: privacy@12port.com
All Network Security Inc., d/b/a 12Port | www.12port.com | docs.12port.com